+ (1) 432-279-0119 | info@novicius.com

Privacy policy

OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
Novicius complies with all applicable federal and state privacy laws and our own internal standards and best practices. Novicius follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:
When we ask for your personal information, we will tell you why we need it and what we will do with it. We will use reasonable security measures to protect the personal information we receive from you. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
 
NOVICIUS PRIVACY POLICY
The following Privacy Policy describes the information and privacy practices for Novicius. When you provide us your personal information, you consent to the information practices described in this policy.
We encourage you to read our privacy policies to learn how we collect, use, share and secure your information.

INFORMATION COLLECTED BY NOVICIUS
As part of your interaction with you the customer, we may collect personal information such as:
Contact information, including name, mailing address, phone number and e-mail address
Purchase information, including credit card number, billing and/or shipping information
We may ask that you provide personal information. For example, we may request and/or collect personal information when you:
Schedule an appointment for services
Purchase products or services
Set up an account online
Schedule a delivery or an installation
Contact us with a question or concern
Participate in other activities with Novicius

USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:
Fulfilling requests for products, services or information
Delivering or install products
Providing customer services
Offering new products and services
Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
Conducting research and analysis
Sending marketing communications
Performing other business activities as needed, or as described elsewhere within this Policy.

PERSONAL INFORMATION PROVIDED TO NOVICIUS FROM THIRD PARTIES
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided.

SHARING OF PERSONAL INFORMATION
Novicius does not sell, rent or trade your personal information to third parties.
We may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
Fulfilling customer orders
Sending Novicius marketing communications
Delivering packages
Scheduling and performing installations
Servicing products
Fulfilling subscription services
Conducting research, analysis or administering surveys
Sending regular mail and e-mail on behalf of Novicius
Processing credit card payments
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
Novicius may also share your personal information with companies who have referred you to Novicius for goods and services.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

UPDATING YOUR PERSONAL INFORMATION
Novicius wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
Call: 432-279-0119
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

SECURITY OF YOUR PERSONAL INFORMATION
When you are receiving services we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Novicius cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Please note: While Novicius is able to protect personal information that is provided during the course of business, Novicius cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.

COOKIES, CLICKSTREAM TECHNOLOGY, THIRD PARTY AD PROVIDERS AND INTEREST-BASED ADVERTISING
A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
Novicius uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information.  You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Novicius site.
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Novicius understand how visitors use our Web site.
We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.
Widgets support functions that require that you disclose certain personally identifiable information given the user's choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. In some instances, these widgets are a link to another site.

COLLECTION OF CHILDREN'S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
 
PRIVACY POLICY CHANGES
As Novicius continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Last revision date: 11.14.2012
 
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